Contact Us

This page sets out how to contact the Slotnite Casino support team, what to include in your message, and how we handle complaints.

Picked for you

How to reach us

Our live chat is open 24/7 and is the quickest way to reach us. You will find it on any page of the site, before or after you sign in.

You can also e-mail us at support@casinoslotnite.co.uk. E-mails are answered in the order they arrive, so chat is usually faster for anything urgent, such as a locked account or a payment in progress.

What to have ready when you write

Giving us the detail at the start saves us coming back to you. Please include:

Your username, or the e-mail address registered to your account with us.
The game or the transaction your message is about.
The date and time it happened, including your time zone.
What you expected, what happened instead, and any error message you saw.

Keep your details safe

Never send us your password or full card number. We will never ask for your password, and documents are only ever requested through the secure upload shown in your account.

Questions we help with most often

Most messages fall into four areas:

Account and verification: registration, document checks and updating your details.
Deposits and withdrawals: payment methods, pending balances and the limits shown in the cashier.
Bonuses: how an offer works, wagering progress, and why an offer may not be open to you.
Technical issues: a game that will not load, a dropped round, or trouble signing in.

Safer gambling

Our site is for players aged 18 and over. You can set deposit limits, take a time-out or self-exclude from your account, and our team will walk you through it. Free, confidential support is also available from GamCare, GambleAware, the National Gambling Helpline and GamStop.

Complaints

If you are not satisfied with an answer you have received, e-mail support@casinoslotnite.co.uk with Complaint in the subject line. Tell us what happened, when it happened, and the outcome you are looking for.

We acknowledge every complaint in writing and reply once it has been looked into. If we need more information or more time, we will tell you and keep you updated until the matter is closed.